Return & Refund Policy

At Daad Perfumes, your satisfaction matters to us. As fragrances are intimate, hygiene-sensitive products, our return policy is designed to be fair to you while keeping every product we sell safe and authentic. Please read it carefully.

1. Change-of-Mind Returns

• We accept returns within 7 days of delivery, provided the item is unopened, unused, and in its original sealed packaging, with proof of purchase.
• For hygiene and safety reasons, opened or used fragrances cannot be returned or exchanged.
• Return shipping for change-of-mind returns is the customer’s responsibility.

2. Damaged, Wrong, or Defective Items

• If your order arrives damaged, incorrect, or defective, we’ll gladly replace it or issue a full refund — at no cost to you.
• You must report it within 48 hours of delivery by contacting us with clear photos (and ideally an unboxing video) showing the issue.
• We recommend filming or photographing your parcel as you open it, so any transit damage is easy to confirm.

3. Damage After Delivery

• Once an item has been accepted and used, any damage caused by dropping, spraying, misuse, or improper storage is not covered and is not eligible for return or refund.
• Claims reported after the 48-hour window cannot be accepted.

4. Non-Returnable Items

• Opened or used fragrances
• Items marked as final sale, clearance, or gifts/testers
• Any item without proof of purchase or outside the return window

5. Refunds

• Approved refunds are issued to your original payment method within 7–14 business days of us receiving and inspecting the returned item.
• Original shipping charges are non-refundable, unless the return is due to our error.

6. Exchanges

Prefer a different fragrance? For eligible unopened items, we’re happy to arrange an exchange, subject to availability.

7. How to Start a Return

Simply reach out through our Contact page with your order number and details, and our team will guide you through the next steps.

8. Contact

For any questions about returns or refunds, please contact us — we’re here to help.

This policy is governed by the laws of the United Arab Emirates and does not affect your statutory consumer rights.